Privacy Policy
Last updated: July 6, 2026
ClixCulture Media ("CCM," "we," "us," or "our") provides photography and videography services based in Orlando, FL. This policy explains what information we collect when you book a session, browse our site, or receive delivered galleries, and how we use it.
Information We Collect
- Contact information — name, email address, and phone number provided when you submit a booking request.
- Booking details — session type, date/time, location, add-ons, notes, and any inspiration images or links you share.
- Payment information — processed directly by Stripe; we do not store your card number. For Zelle or cash payments, we retain only the payment status and amount.
- Session media — the photos and/or video we capture during your shoot, and any edit requests you make on your delivered gallery.
- Website usage data — aggregate, anonymized analytics (page views, load performance) via Vercel Analytics and Speed Insights. We do not use this data to identify individual visitors.
How We Use Your Information
We use the information above to:
- Schedule, confirm, and deliver your booked session;
- Send booking-related communications (confirmations, approvals, payment reminders, gallery-ready notices);
- Process payments and maintain accurate records for our business;
- Improve our services and website performance.
We do not sell your personal information, and we do not use it for advertising or marketing to third parties.
SMS / Text Messaging
If you provide a mobile phone number and check the SMS consent box on our booking form, we may send you text messages related to your booking, including:
- Booking confirmations and approval notices;
- Appointment reminders;
- Reschedule or cancellation notices;
- Payment status updates (e.g. deposit reminders).
Message frequency varies by booking — typically a handful of messages tied to the lifecycle of your specific session (confirmation through delivery). We do not send recurring marketing texts unless you separately opt in to that in the future.
Reply STOP at any time to opt out of text messages, or HELP for help. You can also opt out by contacting us directly at contact@clixculture.media. Carriers are not liable for delayed or undelivered messages.
See our Terms of Service for the full terms governing SMS communications.
Photo & Video Usage
Delivered galleries are for your own use (print, social media, or personal use) as agreed at booking. We may also use select images for our portfolio and marketing unless you decline — specific images we'd like to feature go through an explicit repost-consent flow where you choose yes/no per photo before we post anything.
Third-Party Service Providers
We share information only as needed to deliver our services, with the following providers:
- Stripe — payment processing
- Resend — transactional email delivery
- Twilio — SMS delivery
- Cloudflare R2 — secure storage for session photos/video
- Google (Calendar & Maps) — appointment scheduling and travel-distance calculation
- Vercel — website hosting and anonymized performance analytics
These providers only receive the information necessary to perform their specific function and are not permitted to use it for their own purposes.
Data Retention
We retain booking and session records for as long as needed for business, tax, and legal purposes. You may request deletion of your contact information at any time, subject to records we're required to keep.
Your Rights
You may request access to, correction of, or deletion of your personal information, or withdraw SMS consent at any time, by emailing contact@clixculture.media.
Changes to This Policy
We may update this policy from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be reflected on this page.
Contact Us
ClixCulture Media · Orlando, FL
contact@clixculture.media